As we work together, it is important that we have fast and easy communication. I am available Monday through Friday, from 7:30 am until 4:30 pm mountain time. By far, the best way to reach me is through email at


My first step is to schedule a call to discuss the goals and scope of the writing you would like me to do for your company so we can determine if I am a good fit for the project(s) you need help with.  


Once we come to an agreement verbally, I will draft a written agreement for you. The Agreement will contain all the specifics on what exactly I will deliver, including project deadlines. If your legal department has an agreement you use, I can work with that.  The Agreement will also list your investment for the project and terms of payment. For one time projects, I require 50% payment up front, and the remaining 50% payment when the project has been returned to you. For ongoing projects, I bill on the first of the month for the current month, with payment due on the 15th of the month.


Once we have both signed the Agreement, I will begin working on your copy as agreed.


My research process is very comprehensive. I begin with a complete review of your website and any other materials you send me. From there, I will research the market, including your competitors. As needed, I will reach out to you for additional details, product samples and other resources.


You can be confident that I'll quickly and effectively understand your project, your voice, and your customers' concerns.


As we work on this project together, communication is critical. Some of my clients are very busy and prefer to hand off the project to me and review the first draft, with very little communication in between. Others like dealing with me on an almost daily basis and be involved at just about every step of the way.


Which are you?


Please send me an email and let me know how often you'd like to communicate and what the best way is to reach out to you (i.e., email, phone, social media, text, etc.)


One other point. . . I require that you assign me a single point of contact on your team. I will communicate directly with that person and they will deal with your other team members as needed to obtain information and approvals.


Finally, I STRONGLY encourage you to become familiar with Google Docs. I do all of my writing with this word processing tool. It allows us to track changes, comment, and collaborate in real time. It can be shared with various team members and the working document is always the current document -- no need to worry about sending wrong files or things getting lost.


You will typically get the first draft of a blog post within 3 to 7 business days, depending on the length of the item and the amount of research required. You should get the first draft of an article within 2 - 3 weeks, depending on the length and research required.


When you get the first draft, please review it carefully. Also, have any applicable team members review it. The most important thing at this stage of the game is making sure that the tone, message, and voice are right.


After you review the initial draft, you may want me to make some changes. Please note those changes using the comment feature inside of Google Docs. You can also suggest changes using the Edit Mode feature, which I'll turn on when I share it with you.


I will review all your suggested changes within 24 hours of you submitting them to me. I will make my adjustments within 1 - 3 business days, depending on the breadth and complexity of your suggested changes.


In all cases, I recognize that these are your customers and will defer to you as much as possible.


After the first round of changes, there may be some additional fine-tuning needed. You can be confident that I'll gladly work with you until you are delighted with the copy. In most cases, my clients find that one review volley is enough. When more are needed, it is usually just one or two and the process goes quickly. Typically, we can get to a final copy within 1 - 3 business days.


Particularly with blog posts, I find that my clients often prefer to just work from the first draft I send them, making any tweaks they feel necessary before posting. That's fine as well -- I want to work with you in whatever way you find most efficient for your operation.


We can tailor this process as necessary to work best with your particular circumstances. I want to lighten your load. I am open to discussing any way we can streamline this process to best meet your needs.